Refund policy

REFUND POLICY

Every cap is made to order just for you, so we do not accept returns, exchanges or refunds for change of mind, or for preferences about size, color or fit.

DEFECTIVE OR DAMAGED ITEMS
If your cap arrives with a defect or damage, please email us before sending anything back.
1. Email sergiofernandesmieti@gmail.com with your order number.
2. Include clear photos that show the defect or damage.
3. We will review your request and decide on a return, an exchange or a refund.

If we approve it, we will tell you how to send the cap back. Please do not ship an item back before we have confirmed it in writing. Items sent without approval will not be accepted.

CANCELLATIONS
Production starts soon after you order. We can only cancel or change an order that has not gone into production yet. Contact us as soon as possible.

LOST PACKAGES
If your tracking shows that your order was delivered but you did not receive it, or the tracking has not moved for a long time, email us with your order number and we will look into it with the carrier.